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Website Accessibility Statement:

June 1, 2020

Sanctuary Camelback Mountain Resort and Spa is committed to ensuring that persons with disabilities have access to the goods, services, privileges, advantages, accommodations, restaurant, bar and spa at Sanctuary, including those offered through our website, https://www.sanctuaryoncamelback.com.

As part of this commitment, we are improving our website to make it more accessible. Sanctuary is in the process of obtaining an accessibility consultant to assist with implementing compliance with the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). Please be aware that our efforts are ongoing. As such, some areas of the site may be in the process of undergoing enhancements. If you encounter any difficulty using our website, please contact us at 855.245.2051.

Sanctuary Camelback Mountain Resort and Spa is also in the process of ensuring that our website provides sufficient information regarding the accessibility of the premises of our hotels and resorts to allow our guests and patrons with disabilities the ability to make informed decisions regarding their visits.

Accessibility Provisions at Sanctuary Camelback Mountain:

Below please find an overview of accessible resort features. If you would like additional information or have any questions regarding the hotel’s facilities or how we may endeavor to accommodate you during your visit, please contact us at 855.245.2051.

Guest Rooms:

  • Accessible path of travel via private vehicle or resort provided transportation to guest rooms from public entrance
  • Accessible guest rooms available with 36″ wheelchair accessible entrances, roll-in showers, wheelchair accessible vanities and closed captioned televisions
  • TTY and telephone accessibility kits available
  • Accessible guest rooms are equipped with raised letters and braille signage

Main Lodge/Registration:

  • Accessible path of travel from accessible public entrance of main lodge to front desk registration
  • Accessible path of travel from accessible public entrance to elements restaurant and jade bar

Parking:

  • Designated accessible and handicap parking spots
  • Valet parking available for all guest including vehicles outfitted for wheelchair
  • Accessible path of travel to casitas and suites from parking areas
  • Assisted Bell/Valet guest registration available with accessible path of travel from self-parking or valet
  • Van accessible parking in the self-parking facility

Resort Public Restrooms:

  • Accessible public restrooms with accessible path of travel in main lodge building with wheelchair accessibility and accessible vanity
  • Accessible public restrooms with accessible path of travel in Spa (fitness, boutique, movement studio and lap pool) with wheelchair accessible stalls and vanities)
  • Accessible public restrooms with accessible path of travel in the Views Ballroom with accessible stalls and vanities
  • Accessible public restrooms with accessible path of travel at main pool and hot tub with wheel chair accessibility and accessible sink

Spa (Treatment Areas, Fitness Center, Boutique, Tennis & Pickleball):

  • Accessible path of travel from accessible public spa entrance to the spa
  • Accessible path of travel from spa public entrance to accessible restrooms with roll-in showers
  • Accessible path of travel from spa public entrance to accessible lap pool with ADA chair lift

Meeting & Event Spaces:

  • Accessible path of travel from accessible public entrances to Views Ballroom
  • ADA compliant restrooms with accessible path of travel
  • Assistive listening devices for meetings available upon request

Main Pool

  • Accessible path of travel from accessible public entrances to main pool and hot tub
  • ADA compliant restroom available at pool with accessible path of travel
  • ADA chair lift available at pool and hot tub with accessible path of travel

Restaurant and Bar:

  • Accessible path of travel from accessible public entrance to restaurant and bar
  • Wheelchair access to elements restaurant and jade bar
  • ADA compliant restroom with accessible path of travel
  • Wheelchair accessible seating at bar